Bad weather, mechanical problems, U.S. Customs rules, and communication failures all contributed to a more than four-hour delay between the landing of a Virgin Atlantic flight diverted to Bradley International airport to the deplaning of 300 passengers.

The report, which Gov. M. Jodi Rell requested, doesn’t place blame on any of the groups involved, but it gives a detailed account of what happened on June 22 and 23.

Click here to read the timeline and here to read the report.