Paul Bass photo

Emily Byrne brought a request for a tree-trimming direct to City Hall—via the Internet.

Byrne Thursday logged onto the city’s new “311” system. It allows citizens to report graffiti, unplowed streets or blighted house;, find out library hours or where to get dog licenses; or otherwise file complaints or make requests directly to City Hall—then track how government responds.

Byrne, a mayoral aide, doesn’t really need a tree trimmed. She was demonstrating the system for reporters at a City Hall press conference to introduce the 311 system to the public.

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